Breakdown Support

Breakdown Cover Direct's service is operated by AXA Assistance. In all cases regarding a breakdown, accident, or claim, you should contact AXA Assistance using the details on this page or in your policy documents.

In the Event of an Accident or Breakdown


Under UK Assistance Plans:
01737 815 095

 

Under European Assistance Plans:

0044 1737 815 037

Mobile Phones may incur a charge.

Important: These numbers are only for use by Vehicle Rescue Direct or Breakdown Cover Direct policy holders only.

If you have an AXA Assistance policy issued by any other company you must use the contact number supplied by them. If you are not a Vehicle Rescue Direct or Breakdown Cover Direct policy holder you will be charged for the service.

 

 

 

In the event of an Emergency:

Please do not try to solve the problem yourself. In the first instance you should call your Assistance Company using the contact numbers on this page.

You should have the following information available upon request:

  • The vehicle’s registration number
  • Your name and home postcode
  • Your policy number
  • The make and model of the Vehicle
  • The colour of the vehicle
  • The location of the vehicle
  • An indication as to the nature of the problem

 

On the Motorway

In the event of a breakdown on the motorway, proceed to the nearest SOS Emergency Telephone Box. Make a note of the nearest marker post to your vehicle where there will usually be an arrow pointing to the nearest emergency phone.

Ask the Police to contact the appropriate appropriate assistance number and be prepared to provide the additional information together with the number of the SOS Emergency Telephone Box.

On the Motorway in Europe

AutobahnOn many European motorways or Autoroutes, particularly in France, if you break down the emergency telephones will be answered by the police. They will arrange for a recovery vehicle to tow you and your vehicle off the motorway either to a local garage or perhaps to a motorway service station, without reference to AXA Assistance.

You may be required to pay for this assistance on the spot, in which case obtain and keep a receipt and we will reimburse you. Alternatively, once you and your vehicle are towed to a place of safety call AXA Assistance and the recovery agent may accept our guarantee of payment. At this stage AXA Assistance will also arrange any other assistance you may require.